RETURNS & REFUND POLICY

Personalised Products

Most products supplied by Modern Engraving London are personalised or custom-made. As a result, personalised items cannot normally be returned or refunded unless:

• The item is faulty

• The item arrives damaged

• The finished product differs significantly from the approved artwork

Artwork Approval

Customers are responsible for reviewing and approving artwork before production begins. Refunds cannot be offered for errors that were present on approved artwork.

Damaged or Faulty Items

Any issues must be reported within 48 hours of delivery. Photographs may be requested to help assess the issue. Where appropriate, we may offer:

• A replacement

• A repair

• A partial refund

• A full refund

Non-Personalised Products

Where applicable, non-personalised products may be returned within 14 days of receipt provided they are unused and in original condition.

Return postage costs are the responsibility of the customer unless the item is faulty.